• Be the focal point as Digital Banking production support as 2nd tier later
• Provide required knowledge or document related to 1st tier customer support such as Product support guideline, FAQ, etc
• Cooperate with 3rd tier support, functional expertise, to investigate root cause and also solve production issue
• Monitor production known issues to assure production impact is minima led
• Follow up production known issue for the solution and scheduling with 3rd tier support
• Enforce customer support SLA in end-to-end process
• Introduce good practice for customer support end-to-end workflow
• Provide production known issue report to management
• Work closely with SCRUM team to assure the development product is well design for well customer support
• Be the focal point for Production SaaS and PaaS administration, monitoring, and perform system management such as start or stop service

• Building and manage team member to deliver good customer support experience

Qualifications

• 10++ years' experience in IT tech support or related fields
• Have experience in customer app support
• Have experience in IT Operation and administration
• Have experience in planning and follow up
• Good English/Thai document skill
• Good English/Thai communication skill

• Can do work overtime working and also weekend

Primary Location: Thailand-Bangkok-Lumpini, Patumwan Work Locations: Head Office Langsuan Road Lumpini, Patumwan Schedule: Full-time Shift: Day Shift Employee Status: Permanent Job Posting: 08/08/2019, 12:09:43 AM