Customer Service & After Sales Service Specialist

PRTR | Posted 17-09-2020

กรุงเทพมหานคร (ไอทีทั่วไป)


Our client is the worldwide leading supplier of equipment and services to the packaging industry with more than 120 years of specialist experiences.

Responsibility:

  • Providing world-class customer support.
  • Managing new service intervention and spare parts requests.
  • Handling general customer request management.
  • Validating and updating customer information and record daily activities.
  • Monitoring and managing all customer requests until completion.
  • Measuring customer satisfaction.
  • Ensuring the highest level of customer satisfaction.
  • Managing field service technician’s accommodation/logistics for Thailand and the region.
  • Creating service quotations, orders and invoices.
  • Being responsible for the payment collection.
  • Assisting the local and external service personal as required, etc.

Qualification:

  • Female only, Aged 25-35 years old and Bachelor's Degree in Administration or higher in a related field.
  • Strong in Microsoft Office especially in Excel.
  • At least 2 years in Customer Service, After-Sales Service or Service Coordinator in Manufacturing, Trading or Machine field is a must.
  • Good command of English both reading and speaking.
  • Good in-service mind, active, work well under pressure and friendly.
  • SAP knowledge is an advantage.