Senior Application Support

Diethelm Travel | Posted 14-01-2020

ปทุมวัน (ไอทีทั่วไป)


Position Overview

Work type: Full time

Directly Reports: Business System Development

Location: Bangkok


Role Purpose

Diethelm Business System Department is expanding and we are looking for the right person to join our journey. We are looking for a Senior Application Support to coordinate the team, aiming at the flawless execution of the project. This is the perfect position for candidates looking for good IT experiences, and there is potential for advancement for the right candidate.


Key Accountabilities and Responsibilities:

  • Ability to analyze user needs, technical specifications and acquire business requirements
  • Experience in Tour Plan system is preferred
  • Coordinate with internal staff and external consultants to ensure that Tour Plan system & all related Application problems are solved
  • Sound knowledge of business intelligence reports, built-in reports and Pivot reports
  • Knowledge of regression and system testing
  • Work closely with consultants and users, to handle any 2nd level user queries from business system users, which are not closed by first line support
  • Must have demonstrated the ability to plan and deploy major software releases or upgrades with a documented and controlled procedure
  • Create process & workflow
  • Excellent application support skills
  • Knowledge of applications such as ERP, Finance and Microsoft products
  • Good proficiency of English to communicate with overseas vendors
  • Good communication & problem solving abilities
  • Ability to work with a diverse group of people of differing levels
  • Ability to work in structured & team environment
  • Work under pressure and minimal supervisions


Adding value to the business:

Qualifications, Skills and Experience

  • Bachelor degree in Computer Science or related computing fields
  • Over 3 years’ experience Travel Industry or IT Industry
  • Self–sustained, energetic and enthusiastic
  • Initiative, analytical thinking, proactive and good attitude
  • Able to communicate in English


Additional Skills & Interests (Not required)

  • Any SQL or database knowledge desirable
  • Experiences in Reporting Tools and User Support Systems
  • Knowledge in Travel industry is a plus
  • Web development maintenance, WordPress administration would be a plus
  • Any IT certification would be a plus