Digital Transformation Consultant, Operations, Associate

PwC | Posted 19-02-2021

กรุงเทพมหานคร (การเรียนรู้ของเครื่อง)

Line of Service



Not Applicable



Management Level


Job Description & Summary

A career in our digital transformation practice, within productivity team, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability.
You’ll be a part of a team that helps clients build capabilities required to achieve operational excellence across their entire value chain by designing and executing broad based programmes that drive sustainable improvements. You’ll focus on global operating model design, operations performance improvement strategy, enterprise-wide process improvement, operations excellence capability development, and Lean/Six Sigma talent and performance management.

About the Role

The Associate in this team would be expected to participate in the active growth of our Operational Consulting Practice with focus on the Financial Services industry (Retail Banks, Corporate and Institutional Banks, Asset Management, Insurance and etc). Your role as an Associate will be to work closely with clients to improve and transform the effectiveness and efficiency of their operations and customer experience. You will be delivering complex solutions which can include but are not limited to:

  • Front-to-back office operation business analysis and business processes review, redesign and optimisation

  • Transformational change across a Financial Services organization (core banking solution implementation, technology / digital integration and cost optimisation)

  • Establishment of Shared Services Centre and outsourcing function

  • Enabling technology / digital implementations like RPA, and FinTech related solutions

  • Work closely with the engagement team, Manager and client representative to deliver the projects

  • Act as the daily contact point for the clients

About you

  • Good understanding of key Financial Services operations trends and FinTech (including but not limited to BlockChain, RPA, Machine Learning, IOT)

  • Strong analytical, interpersonal, written and verbal skills

  • A proven ability to translate client objectives into deliverable design, and develop deliverables that address complex situations

  • Knowledge of the key strategic business drivers, regulatory constraints and operational process requirements across Financial Services

  • The ability to define a strategy, develop business cases and define the target operating model (organization design, customer experience, processes)

  • Strong Microsoft Office skills: MS PowerPoint, MS Excel, MS Project, MS Visio

  • Strong presentation sk ills and group facilitation

  • Demonstrated management skills, including the ability to train and develop staff, manage project budgets and develop strong client relationships

  • Excellent English and Thai written and verbal communication skills

  • Demonstrate strong inter-personal skills and good communication skills, including the ability to document reports and conduct presentations for clients and key stakeholders

It will be an added advantage if you have basic competency in the following:

  • Experience in operations excellence roles such as digital process optimisation
  • Internship experience working in Big 4 Consulting firms and/or Financial Services firms (Retail Banks, Corporate /Institutional Banks, Insurance, Asset Management, Capital Markets)
  • Experience in Operations and Project Management office
  • Prior project management experience

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor Degree

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?


Government Clearance Required?


Job Posting End Date