UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
UNDP, as an integral part of its mission to fight poverty and improve the lives of people around the world, is committed to being open, transparent and accountable. As part of this commitment, UNDP adopted International Public Sector Accounting Standards (IPSAS) and established a Global Shared Service Unit (GSSU) to provide IPSAS transactional recording (in the areas of revenue, expenses and fixed assets), procurement, advisory and support services to UNDP Offices worldwide, and to provide training to UNDP Offices where needed. Human Resources services within the GSSU was set up earlier in 2003 in Copenhagen and it provides customized service packages to more than 40,000 UN personnel from agencies, funds and programmes across the UN System. GSSU/HR in Copenhagen has established a legacy as a major Human Resources administration center within the United Nations and is recognized as a center of excellence. The Global Shared Service Unit (GSSU) is part of the Bureau for Management Services (BMS).
In the area of Human Resources, the GSSU supports both staff and management in UNDP offices and units, with the full cycle of HR services ranging from recruitment, talent management, learning and development, HR policy and advisory services, benefits and entitlements management, payroll and banking transactions.
In six UNDP Regional Bureau Service Centers (RSCs) – Addis Ababa, Amman, Bangkok, Dakar, Istanbul and Panama – the recruitment and administration of local personnel will be proximity-based and managed by outposted GSSU personnel who report directly to the Global HR Service Centers (GHRSC) in Istanbul and Copenhagen.
The Recruitment Associate (RA) in the GSSU RSC in Bangkok is responsible for the transparent implementation of the outposted recruitment of Service Contract Holders (SC) for country offices in the Regional Bureau for Asia and the Pacific (RBAP). S/he is accountable for the integrity, transparency and accuracy of recruitment and HR services, assuring full compliance with HR policies and procedures. The RA advises internal and external clients and managers on policies, guidelines and services and promotes a collaborative and client-oriented approach, sharing knowledge and best practice, including conducting training courses and coaching. Clients with whom there is direct contact may include UN Agency staff and other personnel in country offices as well as other units in UNDP such as OHR and OFRM in BMS as well as HR focal points in UNDP country offices worldwide and other UN entities such as UN Payroll, UN Insurance, UNJSPF and more.
The RA is jointly responsible for meeting the agreed GSSU HR work plan deliverables supporting the overall HR Strategy. The RA provides leadership for the coordination of the work of the team, in order to meet the work plan deliverables.
Duties and Responsibilities
Administer and implement Recruitment Strategy and Plans in full compliance with Staff Rules & Regulations, UNDP HR Policies and Guidelines, to achieve the following results:
- Ensure regular interaction with HR Focal Points in RBAP Country Offices on consolidated region-wide operationalization of recruitment strategies and plans.
- In collaboration with hiring managers in Country Offices, elaborate recruitment strategies for each recruitment case.
- Ensure full compliance of HR activities with UN Rules & Regulations, UNDP policies, procedures and guidelines.
- Responsible for effective implementation of the Standard Operating Procedures (SOPs) in support of transparent and competitive recruitment, selection and placement processes, including but not limited to the classification/validation of terms of reference for SC Holder positions, vacancy announcements, screening of candidates, organization of interview panels, finalization of candidate selection/approvals and handover of completed recruitment cases to GSSU HR Administration Team for hiring, onboarding and contract management.
- Promote equity, transparency and consistency in the interpretation, determination, implementation and administration of HR recruitment policies, procedures and guidelines applicable to locally recruited project personnel.
- Ensure delivery of a high quality, timely and accurate recruitment service to enhance client understanding and confidence in GSSU HR as a credible HR service provider.
- Ensure accurate data management in Atlas.
- Contribute to the elaboration and maintenance of SOPs on candidate roster management for local/regional job vacancies and encourage the use of rosters for fast-track recruitments.
- In close cooperation with country offices, organize periodic calls for rosters for selected levels and typologies of expertise.
Act as a coordinator of the workload of the Team to ensure that work plan deliverables are met.
- Optimal use of workforce resources within the Team.
- Ensures that team members meet their learning plan and results planning.
- Team members are motivated and empowered to perform their functions.
- Support Team members to meet the goals of the Team and GSSU RSC.
- Provide advice of the reduction of costs of operations and related costs to clients and partners. Assist Country Offices with the validation and timely recovery of charges related to recruitment services provided to projects and/or other UN Agencies.
Recommend, support and maintain knowledge management prescriptive content for recruitment, selection, and placement to achieve the following results:
- HR knowledge management distribution/ system contains accurate and comprehensive coverage of Recruitment, Selection and Placement matters.
- Identify the need for new and/or modified policies and practices and initiate or propose actions required. Actively liaise with relevant UNDP/UN entities to seek policy clarifications and/or identify agreed solutions.
- Conduct periodic training courses on local recruitments for RBAP Country Offices and the Regional Hub.
- Enable and empower the team through access to GSSU HR knowledge base and by sharing own knowledge.
- Regularly analyze the typology of job profiles required for projects at the Country Office level.
- Continuous learning and development for HR staff by pursuing own development and acquire new knowledge with HR best practices.
- Ability to make new and useful ideas work.
- Ability to persuade others to follow.
- Ability to improve performance and satisfaction.
- Ability to listen, adapt, persuade and transform.
- Ability to get things done while exercising good judgement.
- Knowledge of recruitment and HR issues, procedures and principles, and the ability to apply them to strategic and/or practical solutions to secure and retain quality candidates.
Human Resources Management (General)
- Knowledge of HR management issues and principles and the ability to apply them to strategic and/or practical situations.
Service Delivery Coordination
- Ability to coordinate and deliver services in line with unit work plans and Service Level Agreements and standards of excellence in UNDP.
Learning & Development
- Knowledge of enterprise learning and development issues, concepts, and principles, and ability to apply them to enhance the fulfillment and performance of employees.
- Accurately accumulating information and its analysis; forecasting potential problems and planning; allowing for alternative, creative solutions and identifying most reasonable solutions.
Management & Coordination
- Ability to manage and coordinate campaigns and people with inspiration. Believe in and promote diversity in the workplace and reshaping the workforce to meet need.
- Ability to capture, develop, share and effectively use information and knowledge.
Required Skills and Experience
Secondary Education with at least seven (7) years relevant work experience, or Bachelors’ degree in Human Resources, Business or Public Administration, with relevant work experience of at least four (4) years.
- Minimum 4-7 years of relevant HR experience is required at the national or international level, including experience specifically in recruitment.
- Experience in other areas of human resources management, such as benefits and entitlements administration, is highly desirable.
- Familiarity with interpretation and application of UN/UNDP policies, rules and regulations is highly desirable.
- Experience in the usage of computers and MS Office packages (MS Word, Excel etc.). Demonstrated knowledge of integrated HR management systems would be an asset.
- Fluency in English. Working knowledge of other UN language (French/Spanish/Arabic) desirable.
- Familiarity with HR module in Oracle-based Enterprise Resources (ERP) is desirable.
Important applicant information
All posts in the GS categories are subject to local recruitment.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
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